Legal
Privacy Policy
Last updated April 21, 2026. This policy explains how Ridge POS collects, uses, shares, and protects information when you use our website, applications, and related services.
Information we collect
We collect account details, store profile information, user roles, sales records, product and inventory data, payment references, device and session information, and support messages you send to us.
How we use information
We use this information to provide the point-of-sale service, authenticate users, process transactions, sync offline activity, generate reports, improve reliability, prevent abuse, and respond to support requests.
Payments and integrations
When you use payment features, we process transaction references, amounts, account identifiers, and status updates needed to reconcile payments. Payment partners may process their own records under their own legal obligations.
Data sharing
We do not sell customer data. We share information only with service providers, payment and messaging partners, legal authorities where required, or business administrators authorized on your Ridge POS account.
Data retention
We keep business records for as long as needed to provide the service, meet accounting or legal requirements, resolve disputes, and maintain backups. Account owners can request export or deletion where applicable.
Security
We use access controls, authentication, encrypted transport, backups, and operational monitoring to protect information. No system is perfectly secure, so users should keep passwords private and limit staff permissions appropriately.
Your choices
You can update account details in the app, configure staff access, request support with data corrections, and contact us about access, export, or deletion requests.
Contact
For privacy questions or requests, contact support@ridgepos.co.ke.